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FAQ

Customers experience here at VaporiVape.com is of prime importance. Please feel free to contact our customer service department regarding to any questions or concerns. We are here to help with all vaping inquiries from placing orders, delivery questions and product details.

Are you new to vaping and need us to help your vaping experience from choosing a perfect vape product, and answering to all your vape related worries, then send us a message. Thanks

Order Issues

1I ordered incorrectly, am I able to change an item in my order?
Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.
2Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once an order has been processed for shipment, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.
3I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?
If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product.

Please note that all "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found.

4My order was shipped to the wrong address, what happened?
If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact DHL to arrange mail-forwarding, or to arrange pick-up at your local post office. Alternatively, if the order’s tracking history shows that the courier returned your package to the original sender, we will be able to make the necessary adjustments to your order once it is received back at our facility. Please contact us regarding the matter with your updated shipping address and we will have it on file to update your shipping address.
5Can I buy your vape Products as a minor?
Not for Sale for Minors - Products sold on this site may contain nicotine which is a highly addictive substance.

Shipping & Handling

1I just placed my order, when will it be shipped?
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to DHL for shipping deliveries.

Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Overnight Shipping was selected as your shipping method at the time of checkout, the order will require the full 24 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

2I did not receive a confirmation number, where is it?
Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).
3Do you ship orders in discreet packaging?
We currently ship all orders in discreet packaging with no logos or labels of affiliation.
4Do you ship internationally?
Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please Contact Us for more information.

Payment & Pros

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If you received a “Gateway error”, and did not receive an order confirmation email, this may be the result of a declined transaction. A “Gateway Error” indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card). Please note that the billing information must accurately match the information attached to the card, as any discrepancies will result in a failure to place an order. Additionally, you may verify the billing information on file with your banking institution.

If you see a Processing on your account, it is important to note that this is not an actual charge. Since the card was declined, we were unable to receive any payments from you. Therefore, the processing is the result of the card issuer holding the funds from your account that were intended to be used for a purchase

If you received a confirmation page with a provided Order Number and received a confirmation email, your order is confirmed and successfully placed.

2Can I apply a coupon code after I have placed an order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your coupon code prior to purchase to be receive any available discounts.
3What will happen if an item in my order is found to be Out-of-Stock?
In a rare case that an item that you purchased is found to be out of stock during the fulfillment process a member from our support team will contact you immediately to inquire about a possible substitution. Please note that in certain circumstances, we reserve the right to issue a refund for an out of stock item and to ship out the rest of the contents of the order in an effort to minimize any further delays. Alternatively, if the out of stock item greatly affects the rest of the order, we may issue a full refund for the order.
4Do you offer any military discounts?
Unfortunately, we do not offer military discounts at this time. Please feel free to Contact us for more information on currently active coupon codes:

Returns & Refunds

1Do the items i purchased from your website include warranty?
We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement.
2What is the process if my product is found to be defective?

If you receive a defective product from our website, please notify us within our 30-day after sales warranty period and we will be sure to assist you in the returns process. Prior to contacting us please ensure to include the following items in your email for a speedy process:

Order number Images / Video of the defective item, clearly showing the issue at hand

A detailed description of the issue you are facing with the product

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

3Can I return items on my entire order back?
Orders placed online with Vapori Vape have a 14 Day Return Policy. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 14 days of original purchase. Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handle.

General Questions

1Do you offer phone support?
Yes we do offer phone support. Our operation hours are from 9AM - 4PM PST, Monday - Friday, excluding holidays.
2Where are you located?
We are currently located in Los Angeles, CA, and ship all packages from our facility.
3What are your hours of operation?
Our current hours of operation are from 9AM - 4PM PST, Monday - Friday, excluding holidays. All orders not placed within the time frame will be processed next day

Contact Us

Have additional questions or comments?

Please make sure to read the common FAQs above for the quickest answers to the most popular inquiries. We will respond to every email within 24 business hours in the order we received them, excluding weekends and holidays. Our normal operation hours are from 9AM to 4PM (PST) on Monday-Friday, excluding weekends and holidays. To avoid any delay or confusion, we ask that you reach out to us from the contact email provided on your order. Contact us on the Contact Us page